Mar 13th, 2010
Treasury Direct: My Frustration Grows
It’s been a few months since I’ve been able to access my Treasury Direct account online. I’ve had this problem before, and it’s not fun to resolve.
Treasury Direct has always had a rather… odd method of online security, including the use of a virtual, on screen keyboard to enter a password. Awhile ago they added a security card, which had a grid printed on it which the user referred to and entered a passcode as further security.
I have since been locked out a few times, and have had great difficulty trying to get my access restored, including now. It is really hard for me to get in touch with them by phone, which is what has to happen in order to get access restored. I’ve now called several times a week for about three weeks and not been able to reach a person.
I will keep trying, but it’s not a great situation.
I am 25 so you think I would love internet stuff and I do but for government bonds I’ll stick with the old fashioned paper bond. The website is just to frustrating.