Comments on: Twittering and Blogging My Way to Improved Customer Service http://www.uncommon-cents.net/2008/11/14/twittering-and-blogging-my-way-to-improved-customer-service/ (Hopefully) simple personal finance Thu, 18 Mar 2010 18:25:32 -0700 http://wordpress.org/?v=2.8.5 hourly 1 By: Mrs. Micah http://www.uncommon-cents.net/2008/11/14/twittering-and-blogging-my-way-to-improved-customer-service/comment-page-1/#comment-6278 Mrs. Micah Sun, 16 Nov 2008 02:15:37 +0000 http://www.uncommon-cents.net/?p=622#comment-6278 I find it fascinating that the bank was aware of your post but didn't act on it. I think that as long as people find ways to make their customer experience very public and something that people can run across when they're looking for information about the company, smart companies will try to solve those problems. They'll probably never contact everyone (maybe triage what they think they can handle best). I find it fascinating that the bank was aware of your post but didn’t act on it.

I think that as long as people find ways to make their customer experience very public and something that people can run across when they’re looking for information about the company, smart companies will try to solve those problems. They’ll probably never contact everyone (maybe triage what they think they can handle best).

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