Comments on: If Time is Money, Why is Customer Service so Horrible? http://www.uncommon-cents.net/2008/08/21/if-time-is-money-why-is-customer-service-so-horrible/ (Hopefully) simple personal finance Thu, 08 Jan 2009 22:15:45 +0000 http://wordpress.org/?v=2.7 hourly 1 By: September 5, 2008 Link Payday | Uncommon Cents http://www.uncommon-cents.net/2008/08/21/if-time-is-money-why-is-customer-service-so-horrible/comment-page-1/#comment-2946 September 5, 2008 Link Payday | Uncommon Cents Fri, 05 Sep 2008 22:19:20 +0000 http://www.uncommon-cents.net/?p=364#comment-2946 [...] gives us some useful advice on How to Complain: Getting the Most from Customer Service Reps. Yes, I’ve had to do more than my share of complaining to get my Sprint issues resolved (thanks to a blog reader who assisted!) but it was quite an [...] [...] gives us some useful advice on How to Complain: Getting the Most from Customer Service Reps. Yes, I’ve had to do more than my share of complaining to get my Sprint issues resolved (thanks to a blog reader who assisted!) but it was quite an [...]

]]> By: Personal Finance Posts I Enjoyed This Week | MoneyBeagle.com http://www.uncommon-cents.net/2008/08/21/if-time-is-money-why-is-customer-service-so-horrible/comment-page-1/#comment-2490 Personal Finance Posts I Enjoyed This Week | MoneyBeagle.com Fri, 29 Aug 2008 21:49:05 +0000 http://www.uncommon-cents.net/?p=364#comment-2490 [...] Cents told a story of poor customer service received from Sprint.  I have actually had the opposite experience lately, but it goes to show that it’s hit or [...] [...] Cents told a story of poor customer service received from Sprint.  I have actually had the opposite experience lately, but it goes to show that it’s hit or [...]

]]> By: MoneyBeagle http://www.uncommon-cents.net/2008/08/21/if-time-is-money-why-is-customer-service-so-horrible/comment-page-1/#comment-2365 MoneyBeagle Mon, 25 Aug 2008 19:15:34 +0000 http://www.uncommon-cents.net/?p=364#comment-2365 Sorry to hear about your story. Knock on wood, but I've had surprisingly good experiences with Sprint the last few times I've dealt with them. One hint is to try to use their online chat feature as often as possible, as I've had great experiences with this (you get this after you log into your account online). One was with regards to a change I wanted to make in my plan but couldn't quite figure out how to do online. The other was to answer a question about why my wife and I were getting different prices on the exact same phone even though we're in the same plan. The CSR answered it but then advised me on how to place my order so that we saved $50, and it worked! They also sent me a loyalty certificate worth $115 if we renewed for another two years. I had been afraid that they wouldn't honor that because I had just gotten the new phones and as a result, had already done the two year renewal, so this would basically amount to a $115 credit for adding another two weeks. But, the CSR I spoke to (had to call that time) happily gave me the credit. So, better luck in your experiences with them in the future. Hopefully this shows that hope is not lost! Sorry to hear about your story. Knock on wood, but I’ve had surprisingly good experiences with Sprint the last few times I’ve dealt with them. One hint is to try to use their online chat feature as often as possible, as I’ve had great experiences with this (you get this after you log into your account online). One was with regards to a change I wanted to make in my plan but couldn’t quite figure out how to do online. The other was to answer a question about why my wife and I were getting different prices on the exact same phone even though we’re in the same plan. The CSR answered it but then advised me on how to place my order so that we saved $50, and it worked! They also sent me a loyalty certificate worth $115 if we renewed for another two years. I had been afraid that they wouldn’t honor that because I had just gotten the new phones and as a result, had already done the two year renewal, so this would basically amount to a $115 credit for adding another two weeks. But, the CSR I spoke to (had to call that time) happily gave me the credit.

So, better luck in your experiences with them in the future. Hopefully this shows that hope is not lost!

]]> By: Carnival of Personal Finance #167 - Highlights from the Beijing 2008 Olympics — Broke Grad Student http://www.uncommon-cents.net/2008/08/21/if-time-is-money-why-is-customer-service-so-horrible/comment-page-1/#comment-2352 Carnival of Personal Finance #167 - Highlights from the Beijing 2008 Olympics — Broke Grad Student Mon, 25 Aug 2008 11:09:02 +0000 http://www.uncommon-cents.net/?p=364#comment-2352 [...] If Time is Money, Why is Customer Service so Horrible? [...] [...] If Time is Money, Why is Customer Service so Horrible? [...]

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