Comments on: Ask the Readers: What Do You Think of American Express?

By: debt consolidation

debt consolidation — Wed, 23 Apr 2008 18:15:21 +0000

hey said I caused some damage that I absolutely did not. They sent me threatening letters and harrassed me constantly about ruining my credit. I was an idiot and paid the fine under pressure. I called AE and they investigated. Since I paid the fine, I had to file a separate claim to get the money back ($400).

By: eraser’s blog » Blog Archive » Ask the Readers: What Do You Think of American Express?

Mon, 14 Apr 2008 14:07:36 +0000

[...] since they won’t accept other cards. I originally had an American Express Blue card, … http://www.uncommon-cents.net/2008/03/16/ask-the-readers-what-do-you-think-of-american-express/ Uncommon Cents [...]

By: cyclefiend2000

cyclefiend2000 — Thu, 20 Mar 2008 17:38:48 +0000

i used to have a blue card too. i thought their customer service was sub par. i also hate that the monthly statements would be several pages that was mostly advertisements.

By: Jason

Jason — Tue, 18 Mar 2008 00:26:54 +0000

We’ve had the Starwood Preferred Guest American Express for about a year and a half. We had to contact customer service several times and our concerns have always been resolved to our satisfaction. Dealing with American Express has by far been the best credit card issuer we’ve ever dealt with.

By: Kalei

Kalei — Mon, 17 Mar 2008 02:43:33 +0000

I’ve had mostly positive experiences with AE. I like the fact that I don’t have to take extra insurance when renting a car as AE will cover me. Having said that, I had an incident with Thrifty Rental Car last April (’07). They said I caused some damage that I absolutely did not. They sent me threatening letters and harrassed me constantly about ruining my credit. I was an idiot and paid the fine under pressure. I called AE and they investigated. Since I paid the fine, I had to file a separate claim to get the money back ($400). They were happy to take my claim and assured me that I was covered and would receive a refund. Almost 12 months later, they are still “working on my case.” And although the send me a monthly update regarding my claim - they have yet to pay me back. They claim they need additonal paperwork from Thrifty (who are refusing to send it) and they can’t take my copies. Why? I don’t know. Still, they claim I will get my money soon. We’ll see!